Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 14 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Article 1 - Purpose These conditions of sale govern the sales of all products offered on the site by Houéfa & Coo. Article 2 - Price The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the date of the order), unless otherwise indicated and excluding processing and shipping costs. In case of order to a country other than metropolitan France you are the importer of the product concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Houéfa & Coo. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities. All orders regardless of their origin are payable in euros. The Houéfa & Coo company reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability. The products remain the property of the company until full payment of the price. Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you. Article 3 - Orders The contractual information is presented in French language and will be confirmed at the latest at the time of validation of your order. Houéfa & Coo reserves the right not to register a payment and not to confirm an order for any reason whatsoever, especially in case of supply problem, or in case of difficulty concerning the order received. Houéfa & Coo also reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order. Items are made to order, the manufacturing time is between 3 and 4 weeks. This order preparation time is different from the delivery time which may vary depending on your location and shipping method. Article 4 - Delivery and shipping costs Orders are shipped by post and shipping costs vary depending on the size of the package and destination. The deadlines are given here as an indication by post for a colissimo shipment and are subject to change: • France (metropolitan): 48h (2 working days). • France (DOM): from 5 to 7 days. • Europe and International: 8 to 14 days. We can not be held responsible for the delivery time indicated by the postal services. The shipping costs will apply a flat rate of € 6.40 in metropolitan France, in addition to the price of the product. For express orders, we can if the customer wishes, use Chronopost. For shipments abroad, do not hesitate to contact us. Article 5 - Validation of your order Any order appearing on the site supposes the adhesion to the present general conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve. All data provided and the recorded confirmation will be worth proof of the transaction. Accordingly, the consumer acknowledges that he is fully aware that his agreement concerning the content of these terms and conditions does not require the handwritten signature of this document, insofar as the order is placed online. The order confirmation will be worth signing and acceptance of the operations carried out. The contractual information will be the subject of a confirmation e-mail at the latest at the time of delivery or failing that, to the address indicated by the consumer in the order form The consumer has the faculty of save or edit these terms and conditions, it being specified that both the backup and the editing of this document are the sole responsibility of the publisher. The consumer declares to have full legal capacity to engage under these terms and conditions. Article 6 - Availability Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks (proposed fabrics). For non-stocked fabrics, our offers are valid subject to availability at our suppliers. In this case, indications on the availability of the fabrics are provided to you at the time of the placing of your order. This information comes directly from our suppliers, errors or modifications may exceptionally exist. In the event of unavailability of product after placing your order, we will notify you by mail or mail as soon as possible. The refund will be made at Houéfa & Coo's choice, by credit on the customer's account, according to the payment method used during the payment and this, within 15 days following the payment of the sums paid by the customer. Article 7 - Regulation AFRIKREA is the subject of an SSL encryption security system for sensitive data related to means of payment. The fact of validating your order implies for you the obligation to pay the indicated price. The debit of the card is made at the time of the order. To pay for your order, the consumer has all the following payment methods: credit cards (Visa, Mastercard, Electron, Maestro), Paypal and the Afrikrea Virtual Wallet. The consumer guarantees Houéfa & Coo that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The company reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from the officially accredited bodies or in case of non-payment. In particular, Houéfa & Coo reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress. administration. Article 8 - Delivery The products are delivered to the delivery address you indicated during the ordering process. The times indicated are average times and correspond to the processing and delivery times. In case of deliverable items at different dates given their availability, the delivery time is based on the longest time. Houéfa & Coo however reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for one shipment. The company can not be held responsible for the consequences due to a delay in delivery. Article 9 - Withdrawal Article L121-21-8-3 of the Consumer Code provides that the right of withdrawal can not be exercised "for contracts for the supply of goods made to the specifications of the consumer or clearly personalized". The items offered for sale by Houéfa & Coo are made to measure, they will not be exchangeable or refundable. Article 10 - Product Warranty The goods delivered by the seller are warranted to the extent of the warranty provided by the supplier or manufacturer. Under this warranty, the only obligation incumbent on the company Houefa & Coo, is the replacement of the product recognized defective by its services. Defects and damage caused by natural wear, by an external accident (abnormal use, ...) or by the modification not foreseen or specified by Houéfa & Coo or the manufacturer are excluded from the guarantee. Article 11 - Applicable law These general conditions are subject to French law. This is so for the rules of funds as for the rules of form. In case of dispute or claim, the consumer will first contact the company Houefa & Coo, to obtain an amicable solution. In a second time and in case of appeal, the consumer may file a claim with the jurisdiction of the competent courts. Article 12 - Liability The products offered are in accordance with the French legislation in force and the standards applicable in France. The responsibility of the company Houéfa & Coo, can not be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example in case of prohibition of a product ...). It is your responsibility to check with the local authorities the possibilities of importing or using the products that you intend to order. The photographs and graphics reproduced and illustrating the products presented are given as an indication. The company can not be held responsible for non-performance of the contract, in case of force majeure, disruption or total or partial strike including postal services and means of transport and / or communications, flood, fire, etc. Article 13 - Customer Service For any additional information or questions, our Customer Service is at your disposal by e-mail to the following address: [email protected].